Service Terms & Cancellation Policy

Last updated: 2026-10-31. The full legal terms below govern your subscription to GuideMia Software.

Subscription billing

Subscriptions are billed in advance, monthly or annually. Annual subscriptions receive a 10% discount versus the equivalent monthly cost. Charges renew automatically until you cancel. Implant Master and OrthoPlus plans include a number of cases each month. Outside the free trial, plan cases reset on the 1st of each calendar month (UTC); unused cases do not carry over. Prepaid cases are bought separately and carry over. If a payment is overdue for more than 30 days, the software stops exporting new cases until it is paid.

15-day free trial

Your first subscription to each product includes a 15-day free trial. A payment method is required at checkout, but nothing is charged during the trial. The subscription begins automatically when the trial ends — cancel before then from your account page and you will not be charged at all. The trial applies only to your first subscription per product; repeat subscriptions, plan changes and lifetime purchases do not include a trial. During the free trial, the plan's cases cover the whole trial (they don't reset on the 1st), and prepaid cases can be bought once the trial has ended.

Cancellation

You may cancel any plan at any time from your account page. Cancellation takes effect at the end of the current paid period — the end of the paid month on monthly billing, the end of the paid year on annual billing. Your software remains active until that date, and no further charges are made. Payments already made are non-refundable.

Upgrades and downgrades

Plan changes are made on your account page and take effect immediately, for upgrades and downgrades alike. You are charged the difference between the new plan and the unused portion of your current plan, pro-rated to the day; the unused amount of any annual prepayment is credited to your next invoice rather than refunded directly. The new plan's monthly cases apply from the change.

An Enterprise plan cannot be changed to another plan; it can only switch between monthly and annual billing. The billing portal (Manage billing & invoices) is for invoices and payment details only; plan changes and cancellation are made on your account page.

Activation codes

Subscriptions are activated on installed desktop software with an activation code. On Implant Master and OrthoPlus, a Starter or Studio subscription activates one computer. An Enterprise subscription on a monthly or annual plan is shared by a team of up to 5 people: you and up to 4 team members you invite, each of whom signs in with their own account and activates their own computer. An OrthoClic subscription activates one computer. Sharing your code or your account with others is a violation of these terms. Generating a new code deactivates the computer that used the previous one.

Acceptable use

Software licences are for use within your own dental practice or laboratory. You may not redistribute, resell or sublicense the software, its activation codes, or any output that the software produces on behalf of unrelated third parties.

Service availability

The desktop software runs locally and keeps working during service outages of GuideMia infrastructure, except that, on Implant Master and OrthoPlus subscription plans, exporting a new case needs a connection to the licence service (one new case can be exported without one). Some features (cloud rendering, AI segmentation) require a working server connection and may be temporarily unavailable during scheduled maintenance.

Contact

Questions about your subscription or this policy? Email us through the technical support page.